Privacy Policy & GDPR

Effective Date: 01 Mar 2025

Centric Prime (“Centric Prime,” “we,” “us,” or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (www.centricprime.com), communicate with us, or subscribe to any of our services (collectively, the “Services”).This policy complies with the General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”) and applicable international data protection laws. It supplements any other notices we may provide to you.

What data do we collect?

Centric Prime may collect the following categories of personal data:

• Identifiers: Full name, email address, phone number, business details.
• Payment Information: Billing address and payment details (processed securely via third-party payment processors; we do not store full credit card numbers).
• Communication Data: Emails, messages, feedback, and inquiries.
• Usage Data: IP address, browser type, operating system, time zone, pages viewed, and interaction with our Services.

How do we collect your data?

• Directly from you: When you schedule a consultation, subscribe, fill out forms, or communicate with us.
• Automatically: Through cookies and similar technologies that track site usage and performance.
• From third parties: For example, payment processors or analytics providers.

Legal bases for processing your data

We rely on the following legal bases:

• Contractual Necessity: To provide and manage your subscription and services.
• Legitimate Interests: To improve our Services, maintain security, and communicate with you.
• Consent: For marketing communications and non-essential cookies.
• Legal Obligations: To comply with applicable laws and regulations.

How do we use your data?

We use your data to:

• Provide, manage, and improve our Services.
• Process payments and send billing communications.
• Communicate with you regarding your account and our services.
• Send you marketing materials (if you have opted in).
• Ensure security, prevent fraud, and comply with legal obligations.

Data storage and security

Your personal data is stored securely on servers with appropriate safeguards. We use encryption, restricted access, and regular security reviews to protect your information. However, no method of transmission over the internet is completely secure.

International data transfers

If you are located outside Jordan, your data may be transferred to and processed in Jordan or other countries where we or our partners operate. We implement safeguards to ensure your data remains protected.

Marketing communications

We may send marketing emails if you have provided consent. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

Your data protection rights

You have rights under applicable data protection laws, including:

• Access your data
• Request correction or deletion
• Object to processing
• Request data portability
• Withdraw consent for marketing

To exercise your rights, contact us using the details below.

Cookies and tracking technologies

We use cookies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences via your browser settings. For more information, see our Cookie Policy.

Third-party links

Our website may include links to third-party sites. This policy applies only to Centric Prime. We encourage you to read the privacy policies of any third-party sites you visit.

Data retention

We retain your personal data only as long as necessary to fulfill the purposes outlined here, or as required by law. For example:

• Account information: Retained while your account is active and up to 2 years after cancellation.
• Payment data: Retained for legal record-keeping (typically 7 years).

Children’s privacy

Our Services are not directed at individuals under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us immediately.

Changes to this policy

We regularly review and update this Privacy Policy. Updates will be posted on this page with a new effective date.

How to contact us

If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.